Last Updated: January 1, 2026
Please read these Terms & Conditions carefully before registering or using New Lock. By accessing the platform, you are considered to have accepted all of these terms. If you have any questions, please contact our support team.
These terms and conditions form a legally binding agreement between New Lock and its users. References to "New Lock", "we", or "our" refer to the entity operating the newlock.biz website and its mobile application. "User", "you", or "member" refers to any individual who uses New Lock's services.
New Lock is an internationally licensed online gaming platform offering online slots, Live Casino, Sports Betting, and a range of other gaming categories. By using this platform, you confirm that you have read and fully understood these Terms & Conditions.
Important: These Terms & Conditions have been formulated in accordance with Bangladeshi laws and regulations. In the event of any dispute, the guidelines of the relevant international licensing authority will apply.
To open an account with New Lock, the following conditions must be met:
New Lock reserves the right to reject any registration application at any time without providing a reason. If multiple accounts are found, all accounts will be terminated and balances may be forfeited.
As part of our security and legal compliance, New Lock verifies the identity of its members (KYC). This may require submitting a copy of your National ID, passport, or driving license. Withdrawals may be restricted until verification is complete.
New Lock is a responsible platform. Use by anyone under the age of 18 is strictly prohibited. Providing false age information during registration is a serious violation.
If your device or internet connection is shared with family members, please ensure that minors cannot access New Lock. The use of parental controls is strongly recommended.
You are solely responsible for the security of your New Lock account. Please do not share your password, login credentials, or verification codes with anyone.
New Lock will never ask for your password or OTP via email or phone. Any such message should be treated as fraudulent — please contact our support team immediately.
New Lock accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Minimum deposit amounts and method-specific maximum limits may apply — full details are available on the payments page.
KYC verification must be completed before withdrawals can be processed. Withdrawals are typically processed within 15 minutes to a maximum of 24 hours. Wagering requirements must be met before withdrawing from a bonus balance.
Withdrawals will only be processed to the same payment method used for the deposit. Additional verification may be required for withdrawals to a different method.
New Lock offers a range of bonuses and promotional offers. Each bonus comes with its own terms, which should be read carefully before claiming.
New Lock reserves the right to void any bonus and associated winnings if bonus terms are violated. Misuse of bonus offers or any attempt at fraud may result in account termination.
All games on New Lock are powered by internationally certified software providers. Game fairness is ensured through RNG (Random Number Generator) certification.
In the event of a dispute over any game outcome, game logs and server data will serve as the definitive evidence. New Lock's decision on such matters is final.
The following activities are strictly prohibited on New Lock and may result in permanent account closure:
Involvement in prohibited activities will result in account closure, possible balance forfeiture, and legal action where necessary.
New Lock provides gaming services but is not responsible for financial losses arising from gameplay. Gaming is an entertainment activity and always carries financial risk.
New Lock does not guarantee any specific outcome. All games are chance-based and, even where skill is involved, results are never certain.
New Lock may suspend or permanently close an account under the following circumstances:
As part of responsible gaming, users can temporarily or permanently close their account at any time. This option is available through our support team.
Any remaining valid balance at the time of account closure will be refunded. Bonus balances will not be returned.
New Lock is committed to protecting users' personal information. All data is collected and processed in accordance with our Privacy Policy.
For more details, visit our Privacy Policy Read.
New Lock reserves the right to update these terms and conditions at any time. For significant changes, advance notice will be provided via email or an on-platform notification.
If you have any questions or concerns, our support team is always ready to help. Email us at: support@newlock.biz
Our terms and conditions aren't just words on paper — we genuinely stand by them
New Lock operates under an international gaming license. All operations are subject to regulatory oversight.
All financial transactions are secured with 256-bit SSL encryption.
The terms of every bonus are clearly stated. No hidden conditions or surprises.
All games are tested by independent auditors. RNG certification ensures there is no manipulation.
Deposit limits, self-exclusion, and reality checks — all responsible gaming tools are readily available.
If you run into any issues, our 24/7 Bangla support team is on hand to resolve them quickly.
Register with New Lock for free — and enjoy safe gaming within our transparent rules.