Protecting your personal information is our top priority at new lock. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it secure.
Last updated: January 1, 2026
This privacy policy applies to all new lock services — including the website, mobile app, and any other digital channels. By using the platform, you are deemed to have accepted this policy. If you have any questions, support@newlock.bizGet in touch with us.
We collect various types of information when you create an account and use our services at new lock. A detailed breakdown is provided below:
| Data Type | When It Is Collected | Required |
|---|---|---|
| Name & Email | At Registration | Yes |
| Mobile Number | Registration / OTP Verification | Yes |
| Identity document | During KYC Verification | For withdrawals |
| Payment Information | On Deposits/Withdrawals | Yes |
| Device & IP | On every login | Automatic |
| Gaming History | Play Time | Automatic |
New lock collects information through various methods. We are fully transparent about each of these collection methods:
We collect information directly from you when you fill out a registration form, submit KYC documents, make a payment, or contact our support team — always with your consent.
Some information is collected automatically while you use the platform — such as IP address, cookie data, page visit logs, and gaming activity. This information is used to maintain platform security and drive improvements.
Limited information may be received from payment providers (such as Mobile Pay, Nagad) and identity verification services. This information is used solely to confirm transactions and prevent fraud.
New lock will never ask for your password, OTP, or banking details via phone call or unsolicited message. Any such contact is fraudulent.
New lock uses collected information only for specific and legitimate purposes. We never use data for excessive or unrelated purposes.
You can opt out of marketing communications at any time through your account settings or by contacting our support team.
New lock does not sell your personal information. However, limited data may be shared with third parties in specific circumstances:
Payment gateways, KYC verification services, and game software providers receive only the information necessary to deliver their services effectively. All such partners adhere to the same privacy standards as new lock.
We are legally required to share relevant information in response to court orders, regulatory directives, or lawful requests from law enforcement agencies.
In cases of suspicious financial activity, relevant information may be reported to the appropriate authorities in accordance with international AML (Anti-Money Laundering) regulations.
Any data shared with third parties is always transmitted through encrypted, secure channels. We never sell your information to advertisers or data brokers.
New lock uses cookies and similar technologies on its website and app. Cookies are small text files stored on your browser or device.
Non-essential cookies can be disabled through your browser settings, though this may limit some platform functionality. A cookie consent notice is displayed on your first visit.
New lock uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers:
In the event of a data breach, affected users will be promptly notified and the necessary protective measures will be taken.
New lock does not retain any data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal compliance |
| Financial Transaction History | 7 Years | AML & Tax Laws |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Gaming History | 3 Years | Dispute Resolution |
| Support Contact | 2 years | Service Improvement |
| Marketing preferences | Until you opt out | Communications Management |
Once the retention period expires, data is securely deleted or anonymized in a way that makes identification no longer possible.
As a new lock user, you have several important rights over your own data. To exercise any of these rights, please contact us.
You can request to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your data unless we are required to retain it by law.
You can request that we stop using your data for specific purposes.
You can request a copy of your data in a machine-readable format.
You may object to your data being used for marketing or profiling purposes.
To exercise any of your rights support@newlock.bizSend us an email. We typically respond within 30 business days.
New lock does not provide services to anyone under 18. We do not knowingly collect any information from minors.
If a minor has registered an account by mistake and we become aware of it, all data associated with that account will be deleted immediately and any deposited funds will be refunded.
If a parent or guardian discovers that their child is using new lock, we urge them to contact our support team immediately. We will act promptly.
This privacy policy may be updated from time to time due to business changes, new technologies, or legal requirements.
We recommend checking this page regularly. Keep our notifications enabled to stay informed about any updates.
For any privacy-related questions, concerns, or complaints, please reach out to us:
We take every privacy complaint seriously and work to resolve it as quickly as possible.
The Core Pillars of Privacy Protection at new lock
All your data transfers are secured with 256-bit SSL encryption. No one can intercept them in transit.
New lock never sells your personal data to advertisers or data brokers.
Identity document data is stored in an encrypted vault, accessible only to authorized personnel.
Third-party experts regularly audit our systems to identify and address vulnerabilities.
Marketing, cookies, and data sharing — you're in full control of all of it.
Data is securely deleted after the designated retention period. No unnecessary data is retained.
Your privacy is fully protected at new lock. Register and enjoy gaming with complete peace of mind.