New Lock Payments — Learn More
Many people have concerns about sending or receiving money on online platforms — especially in Bangladesh, where users tend to be cautious about mobile banking. New Lock understands these concerns completely. That's why our payment system is built to make every transaction transparent, fast, and hassle-free.
Mobile Pay has become a household name across Bangladesh — from cities to villages, people rely on it every day. The Mobile Pay integration on New Lock is seamlessly smooth, letting you complete a deposit in just seconds. Enter your number, enter the amount, enter your PIN — and your balance is topped up instantly.
Are there any hidden fees on withdrawals?
This is one of the most frequently asked questions. The short answer — no. New Lock does not charge any platform fees on deposits or withdrawals. However, for crypto withdrawals, the relevant blockchain network fee applies — this is charged by the blockchain itself, not New Lock. All other payment methods are completely free.
New Lock takes real pride in its withdrawal speed. Many platforms on the market make you wait 24 to 72 hours after submitting a withdrawal request. On New Lock, that wait is just 2 to 5 minutes — made possible by a fully automated, real-time payment system.
Can I increase my deposit limit?
Yes, you can. New accounts come with a default limit. Completing account verification significantly raises that limit. Joining the VIP or high roller program raises it even further. For larger transactions, contact customer support to have a custom limit set for your account.
Can I use multiple payment methods on the same account?
Yes. You can link multiple payment methods to a single New Lock account. However, for security purposes, one rule applies — withdrawals must go back to the same number or account used for the deposit. This is in place to prevent money laundering and protect our users.
New Lock's payment team operates 24/7, every day of the week. For any payment issue, live chat support is available for immediate assistance. The average resolution time is under 5 minutes — and that's what sets New Lock apart.